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How Our Legal Terms Protect Your Account

789apk operates under a defined legal framework that governs how you use your account, how we handle your data, and what conditions apply when you deposit via DANA, OVO, or GoPay.

Terms & ConditionsAccount RightsData HandlingDANA · OVO · GoPay CoverageIndonesia Eligibility
789apk How Our Legal Terms Protect Your Account
ACCOUNT SECURITY DETAIL

How We Handle Your Data and Account Security

Security and transparency around your account data are core to how we operate. Below are the four areas we take most seriously when it comes to keeping your information safe and your rights clear.

Data Storage

Your personal details and transaction history — including DANA, OVO, and GoPay deposits — are stored on encrypted servers. We do not share this data with advertisers or unrelated third parties.

Cookie Policy

We use session cookies to keep you logged in and performance cookies to improve page load on mobile. You can manage cookie preferences in your browser settings at any time.

Retention Period

Account and transaction records are kept for as long as your account remains active and for a standard period after closure, in line with applicable data-handling obligations.

Data Request Rights

You can request a full summary of the data we hold on your account. Submit the request through live chat or email support, and we will process it within the timeframe set by applicable rules.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, need to dispute a transaction, or want to request a copy of your account data, our support team handles these requests directly. You can reach us through live chat inside your account, by email, or via our help desk. We aim to respond to legal and account-related queries within one business day.

Team online

Live Chat

Access live chat from inside your account dashboard. Use it to raise a terms query, dispute a transaction, or ask about your data rights quickly.

Email Support

Send detailed legal or account queries to our support email. Include your registered account ID so we can locate your record and respond accurately.

Help Desk

Our help desk handles account-closure requests, data-access requests, and eligibility questions for Indonesia users where local law permits access.

Legal Questions We Get Asked Most

These are the questions we hear most from Indonesia users about how our terms work, what rights you hold, and how to act on them.

Yes. Access and the scope of available services depend on local law and which regions are eligible. Users in areas where access is not permitted under local law are excluded from account registration.

You can. Submit a data-access request via live chat or email support with your account ID. We process these requests in line with applicable data-handling requirements.

Records of your DANA, OVO, and GoPay transactions are retained for a standard period after account closure, consistent with applicable legal and data-retention obligations. You can request a summary before closing.

We publish a notice on the platform before any material change to the terms takes effect. Continuing to use your account after that notice means you accept the updated conditions.

Raise a dispute through live chat or email support. Include your account ID and the specific transaction or decision in question so we can review the details and respond clearly.

Yes. Deposits made via DANA, OVO, and GoPay fall under our deposit conditions and are also subject to each e-wallet provider's own policies. Both sets of terms apply to your transaction.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.